Shipping & payment.

How ordering works on Sportandem SL today, and what happens after you place an order.

How ordering works

Add items to your bag and go to checkout.
Enter your contact and delivery details.
Place your order — our server checks every price and saves your order.
You get an order number and a printable receipt straight away.
We contact you to arrange payment before anything is charged.

Shipping

We currently deliver within Spain only. Standard delivery costs €4.95 per order and is shown at checkout. We confirm the delivery date with you after you order.

Payment

Online card payment is not connected yet, so no payment is taken at checkout. We never ask for or store card numbers on this site.

Currency

All prices are set and recorded in euros (EUR). You can view prices in USD, GBP or PLN using daily European Central Bank reference rates; these are for orientation only. If rates are older than five days, prices are shown in EUR.

Questions, answered

Good to know before you go.

Everything about ordering, payment, shipping and returns at Sportandem SL. Still curious? Get in touch.

Can I place an order?

Yes. Add items to your bag and go to checkout. Your order is saved with server-checked prices and you get an order number and a printable receipt. Online payment isn’t connected yet, so nothing is charged at checkout — we contact you to arrange payment first.

Do I need an account?

No. Sportandem SL is guest-only. Your wishlist and bag are saved in your browser, and each order has its own private receipt link.

Which currency will I pay in?

Euros (EUR). You can view prices in USD, GBP or PLN using daily European Central Bank reference rates, but these are for orientation only.

How much is shipping and how long does it take?

Shipping costs and delivery times aren’t fixed yet. They are confirmed with you for each order before payment — we don’t promise delivery dates in advance.

Is my item reserved when I order?

No. Placing an order doesn’t reserve stock. If something is no longer available, we’ll tell you and you won’t pay for it.

Can I cancel or return an order?

Unpaid orders can be cancelled any time by contacting us with your order number. For delivered orders, EU consumers generally have 14 days to withdraw. See the Refund Policy for details.

Are the product photos real?

Some products currently use illustrative activity photos rather than a photo of the exact item. When that’s the case, it says so on the image.

Do you store my card details?

No. We never ask for or store card numbers on this site.

What data do you keep about me?

Only what’s needed for your order: email, name and delivery address, plus the items ordered. See the Privacy Policy for your rights.

Do you use tracking cookies?

No. We only store your wishlist, bag, currency and cookie choice in your browser. See the Cookie Policy.